Privacy Policy

Your privacy is important to The Giant Movers. Learn how we collect, use, and protect your personal information.

1. Introduction

This Privacy Policy describes how The Giant Movers ("we", "us", or "our") collects, uses, and shares your personal information when you use our website or engage with our moving, packing, and storage services in the United Arab Emirates ("UAE"). We are committed to protecting your privacy and handling your data responsibly and in accordance with applicable UAE laws and international best practices.

2. Information We Collect

We collect various types of information to provide and improve our Services to you:

  • Personal Identifiable Information: This includes your name, contact details (phone number, email address, physical address), passport information, visa details, and Emirates ID number, especially for international moves or where required for permits.
  • Moving Details: Information about your move, such as origin and destination addresses, preferred moving dates, inventory of items, property type, and specific service requirements (e.g., packing, storage).
  • Payment Information: Financial details required for processing payments (e.g., bank account details, credit card information). Note: We do not store full credit card details on our servers.
  • Website Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, time spent on pages, and referring URLs. This is collected via cookies and analytics tools.

3. How We Use Your Information

Your information is used for the following purposes:

  • To provide, operate, and maintain our Services, including preparing accurate quotations and executing your move.
  • To communicate with you regarding your service requests, updates, and inquiries.
  • To process payments for services rendered.
  • To improve our website and Services, analyze usage trends, and personalize your experience.
  • To comply with legal obligations and regulatory requirements in the UAE, including customs procedures and building permits.
  • For marketing and promotional purposes, with your consent, to inform you about new services or offers.

4. How We Share Your Information

We may share your personal information with:

  • Service Providers: Third-party companies that perform services on our behalf, such as payment processors, logistics partners (for international moves), and IT support. These partners are obligated to protect your data.
  • Government Authorities: As required by UAE law, for customs clearance, visa processing, or security purposes.
  • Building Management/Community Associations: To obtain necessary permits and facilitate smooth access for moving operations within specific UAE communities.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Security

We implement robust technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes using secure servers, encryption, firewalls, and regular security audits. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and for marketing purposes. You can control cookie settings through your browser. By continuing to use our website, you consent to the use of cookies as described in this Privacy Policy.

7. Your Data Protection Rights (UAE-Centric)

While the UAE's data protection landscape is evolving, we are committed to respecting your rights concerning your personal data. You generally have the right to:

  • Access your personal data that we hold.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data, subject to legal obligations.
  • Object to or restrict the processing of your data.

To exercise these rights, please contact us using the details provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Last Updated: May 20, 2025

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

The Giant Movers
Office 101, Al Barsha Business Center
Al Barsha 1, Dubai, UAE
Phone: +971 55 123 4567
Email: info@thegiantmovers.com